First, we made an appointment with a roofer because we had a leak recently after some really hard rains. They were supposed to come at 1:00, and finally at 1:50 after sitting perched on the loveseat for 45 minutes hoping to catch the truck and get the dogs outside before they barked and woke Noelle from her nap, I decided to call and see what was up. "Oh, well we are on this other job that's taking longer than we thought, and we aren't going to be able to make it over there today." And you didn't think it might be a good idea to CALL ME? I honestly have no problem with someone having to cancel or reschedule, as long as they pick up the phone. They came the next day, and did a fine job, but then said they would drop off a paper estimate for the work and I haven't heard from them since. This was 2 weeks ago.
Then, I hired someone to mow our lawn. They said they'd be here at 8:30 in the morning, because they wanted to get started before it got too hot. At 9:30 I called them. "Oh, the thing of it is, we have to take some things to the dump first, and it will probably be another hour, hour and a half before we get there." Thanks for letting me know!
And finally, yesterday we had scheduled a company to come and refinish our tub. Our appointment was at 1:30, and because of my recent experiences, when they weren't here yet at 1:45 I decided to give them a call. No answer, but I left a message. I called again at 2:45 and left another message with my cell phone number. I was so mad, I just needed to leave the house. I never heard from them at all yesterday, and it's 9:30 AM now and still haven't heard from them today.
Update: I just called the tub company, and apparently she wrote down our street name incorrectly, so the guy couldn't find our house, and she wrote down our phone number wrong, so he couldn't get ahold of us, and she didn't get either of my messages yesterday. What?? They brought the price down, so we're giving them another chance. Seriously, how do these companies stay in business? I guess because like me, people think they've already gone through all this hassle, and the next company will probably treat me the same way, and they gave me a bit of a deal, so let's just get it done. Oh bother.
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